Video Tutorials / FAQ

How can I track my order? You need to log into your personal profile and go to the orders section. There, you can check the status of your order. Once it has been shipped, the tracking number will also be displayed. What happens if my order is incorrect? If the order status is "New" and has not yet entered production, you can contact customer service during business hours via the contact page to request a cancellation. We will provide a coupon or a refund so you can place the correct order. If the order is already in production, it can no longer be canceled.

How can I return a product? If the product has a manufacturing defect, we will reprint it or provide a refund in the form of a coupon equivalent to the defective file or pages. There's no need to return the product, as printed items are personalized. Simply contact customer support and send a video or photos of the defect. The same applies if the product was damaged during shipping. Who pays for return shipping? Since the product is personalized, if it has defects, we offer a refund. There's no need to return the product. We do not accept returns for change of mind, as the product is customized. How long does it take to get a refund? Refunds are processed within 1-3 business days, but in 90% of cases, they are issued on the same day as the request. What happens if the courier delays the shipment? If the courier delays the shipment for any reason, we cannot provide a refund as the courier is a third-party company beyond our control. In such cases, you will need to request compensation directly through the courier's website. We primarily work with GLS, and delays are extremely rare.

What payment methods do you accept? We accept all major credit cards, prepaid cards, debit cards, Postepay, and PayPal. Can I pay in installments? Yes, by choosing PayPal, you can pay in 3 interest-free installments. Is the payment secure? Yes, all payments are processed through leading platforms like PayPal and Stripe, which provide top-level security. As a company, we do not have access to our customers' financial data.

Where do you deliver? We deliver throughout Italy and Europe. How long does delivery take? In Italy, if the order is placed by 12:00 from Monday to Friday, we aim to ship the same day. Delivery takes 24 hours in the peninsula, 48 hours for the major islands and Calabria, and 48 hours or more for remote areas. In Europe, delivery takes approximately 48 hours. What should I do if my package doesn't arrive? You can check the status of your order and the tracking number in your personal profile. If the package is lost or damaged by the courier, we will offer you a refund or a reprint of your order, whichever you prefer.