GDPR
1. Introduction
This Privacy Policy describes how PRINTER INK DI ZADARKO OLENA collects, uses, stores, and protects the personal data of users who access the website fastprint24.com (hereinafter referred to as the “Site”). The protection of users’ privacy is a priority for us, and we are committed to processing personal data in compliance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).
2. Data Controller
• Company name: PRINTER INK DI ZADARKO OLENA
• Registered office: Via Colfelice 25, 00179 Rome (RM), Italy
• Certified email (PEC): printer.ink@pec.it
• Contact email: supporto@fastprint24.com
For any questions regarding this Privacy Policy or to exercise your GDPR rights, you can contact us using the above details.
3. Types of Data Collected
We may collect the following categories of personal data:
• Identification data: Name, surname, address, email, telephone number.
• Payment data: Information collected via Stripe or PayPal.
• Usage data: Information about navigation on our site (e.g., IP address, browser, operating system).
• Uploaded content: PDF files and other documents sent for printing.
Providing personal data is necessary to access our services. Failure to provide the requested data may prevent order completion.
4. Purpose and Legal Basis of Processing
Personal data is processed for the following purposes:
1. Contract execution: Order processing and management.
2. Legal obligations: Data retention for accounting and tax compliance.
3. Legitimate interest: Website improvement and service-related communication.
4. Consent: Sending newsletters or promotional material, subject to explicit consent.
5. Data Retention
Data will be stored for the time necessary to fulfill the above purposes, in accordance with applicable regulations:
• Order data: Stored for 10 years in accordance with tax regulations.
• Marketing data: Stored until consent is withdrawn.
6. Data Sharing
Personal data may be shared with:
• Service providers: Stripe, PayPal, couriers for order delivery.
• Legal or tax consultants: Where necessary.
• Competent authorities: To comply with legal obligations.
7. Data Subject Rights
Under the GDPR, users have the following rights:
• Access: Request confirmation of processing and access to personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request the deletion of personal data (right to be forgotten).
• Portability: Receive data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interest or direct marketing.
• Restriction: Request restriction of processing in certain circumstances.
To exercise these rights, contact us at: supporto@fastprint24.com
8. Security Measures
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or destruction, including:
• Use of SSL/TLS certificates
• Secure storage of data in protected databases
• Restricted access to personal data by authorized personnel only
9. Cookies and Tracking Technologies
9.1. What Are Cookies?
Cookies are small text files stored on the user’s device (computer, smartphone, tablet) when visiting a website. They contain information that helps enhance the browsing experience and personalize services.
9.2. Types of Cookies Used
1. Technical Cookies (Essential):
• Necessary for the website to function properly (e.g., remembering cart contents, login status).
• Do not require user consent.
2. Performance and Analytics Cookies:
• Collect anonymous information about site usage, such as most visited pages or session duration.
• Tools like Google Analytics are used. Data is anonymized and used solely for service improvement.
3. Profiling and Marketing Cookies:
• Track user navigation to offer personalized content and ads.
• May be used by third-party platforms such as Google Ads or Facebook Pixel.
• Require explicit user consent.
9.3. Cookie Management
On first access, a banner allows the user to:
• Accept all cookies
• Reject non-essential cookies
• Customize preferences
Preferences can be modified at any time via the Cookie Preference Center on the site.
9.4. Disabling Cookies from Browser
Users can manage or disable cookies directly from their browser settings. See guides for:
• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge
9.5. Third-Party Cookies
The site uses third-party cookies for enhanced features and integration with external platforms, including:
• Google Analytics
• Facebook Pixel
These are managed by third parties and governed by their privacy policies.
9.6. Consent and Revocation
Users can provide or withdraw consent for profiling/marketing cookies at any time via the Cookie Preference Center or browser settings.
10. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy. Updates will be published on the site and, where required, notified via email. We encourage users to review this page periodically.
11. Complaints
In case of complaints regarding data processing, users can contact our Data Protection Officer or the Italian Data Protection Authority (Garante per la protezione dei dati personali).
12. Artificial Intelligence and Conversation Processing
FastPrint24.com uses an Artificial Intelligence (AI) system to provide real-time customer support and assistance during the ordering process. The system may analyze user conversations anonymously for the following purposes:
• Improve the quality of responses and service
• Resolve common issues more efficiently
• Provide faster and more personalized quotes