Definitions - Scope of application
In these general conditions of sale (hereinafter, "GTC"), we mean:
"Customer" (or "Customers"): depending on the case, the Professional or Consumer, as defined below, to which these GTC are addressed;
"Consumer Code": the Legislative Decree 6 September 2005, n. 206, and subsequent amendments or additions;
"Consumer" (or "Consumers"): the natural person who places an order for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out, pursuant to Article 3, paragraph 1, letter a), of the Consumer Code ;
"Professional" (or "Professionals"): the natural or legal person who places an order in the exercise of his business, commercial, craft or professional activity, or his intermediary, pursuant to article 3, paragraph 1, letter c ), Consumer Code;
a) "Site": https://fastprint24.com/
These GTCs apply to all contracts stipulated with Zayka Ltd. (hereinafter FASTPRINT24.COM) with registered office in Plovdiv, 10, Stefan Verkovich Str., 4000 , Bulgaria, registered in the Plovdiv Commercial Register under No. 205346848 - VAT number - BG205346848.
Agreements on a different basis require written confirmation by FASTPRINT24.COM. FASTPRINT24.COM's response to a communication from the Professional that includes the GTC applied by the Professional cannot be considered written confirmation for the purposes of any changes to these GTC. At the latest with the acceptance of the goods, the following GTC are taken for granted.
Conclusion of the contract
By submitting the order, the Customer submits a binding offer.
At the end of the order procedure a first Confirmation of Receipt of the Assignment will be sent to the Customer by email, which is not binding. Within five (5) days from the moment of receipt of the print files, FASTPRINT24.COM will send an Order Confirmation Email. The contract between the Customer and FASTPRINT24.COM is finalized with the sending of the Order Confirmation Email by FASTPRINT24.COM.
In the case of deliveries to third parties, the Customer is always the one who places the order, unless otherwise agreed in writing.
The contract, drawn up in Italian, is subject to Italian law. The application of the CISG (United Nations Convention on the sale of goods) is explicitly excluded.
IT reserves the right to refuse orders and to terminate contracts already concluded for extraordinary reasons and without notice if the print data transmitted and related to the order express violent and violence-enhancing content, discriminatory, insulting or defamatory statements or descriptions relating to race, sex, religion, sexual orientation or age, pornography and other content that is illegal, unconstitutional or in particular criminally relevant or that violates the rights of third parties.
The customer confirms that the transmitted print data does not contain personal data pursuant to Art. 4 para. 1 GDPR. If the customer concludes that the conclusion of an order processing contract is required pursuant to Art. 28 para. 3 RGDP before signing the contract, contacts FASTPRINT24.COM.
The Customer has no right to change / modify the order after the conclusion of the contract, without prejudice in any case to the rights of customers who qualify as consumers pursuant to section III below. Each change request constitutes an offer that involves the termination of the existing contract and the stipulation of a new contract for the production and delivery of the print products based on the changes made. FASTPRINT24.COM reserves the right to refuse such offers or requests for changes. In the event that FASTPRINT24.COM accepts the offer, any additional costs will be communicated during the order modification process.
The availability of the products is to be considered subject to prior sale.
III. Right of withdrawal and exclusion of the right of withdrawal for orders placed by consumers
Right of withdrawal from contracts for the supply of goods not produced according to the specifications of the Consumer
Information on the right of withdrawal
The Consumer has the right to withdraw from this contract, within fourteen days, without stating the reasons.
The withdrawal period starts from the date on which the Consumer, or a third party authorized by him, who is not the transport carrier, has taken possession of the goods.
In the event of the purchase of multiple goods ordered by the consumer through a single order and delivered separately in a fractional way, the withdrawal period starts from the date on which the Consumer, or a third party authorized by him, other than the transport carrier, has taken possession of the last good.
To exercise the right of withdrawal, it is necessary to send to the following address:
10, Stefan Verkovich Street
4000 Plovdiv, Bulgaria
any explicit declaration (eg. Missive sent by post, fax or email to the addresses indicated below in section XVIII of this contract), in which the consumer expressly declares that he wishes to withdraw from this contract. In order to comply with the obligations under the right of withdrawal, it is sufficient that the request to exercise this right is sent before the expiry of the withdrawal period.
Consequences of withdrawal
In case of withdrawal from this contract, all payments received, including shipping costs (except for the additional costs that arise if the consumer has expressly chosen delivery methods other than the least expensive standard delivery offered by FASTPRINT24.COM), will be reimbursed to the consumer, without undue delay and in any case no later than fourteen days from the date on which the request for withdrawal is received. The same payment method used for the original transaction will be used for this refund, unless expressly agreed otherwise with the Customer. No bank commission will be charged to the consumer. FASTPRINT24.COM has the right to suspend the reimbursement, until the latter has received the goods, or, if earlier, until the consumer proves that he has returned the goods.
The goods must be sent or delivered without undue delay and in any case no later than fourteen days from the date on which the decision to withdraw from the contract is communicated, to Zayka Ltd, 10 Stefan Verkovich Str., 4000, Plovdiv, Bulgaria. This deadline is considered to be respected if the goods have been sent before the expiry of the deadline of fourteen days. The direct costs of the return are charged to the customer. The Consumer is solely responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal expires early if FASTPRINT24.COM, at the express request of the Consumer, has begun with the execution of the contract before the expiry of the withdrawal period.
End of the information on the right of withdrawal.
Exclusion of the right of withdrawal from contracts for the supply of goods, produced according to the Consumer's specifications
The right of withdrawal does not apply to distance contracts for the supply of goods that are not prefabricated and packaged according to specific requests of the Consumer or clearly tailored for personal needs. If the manufacture of customized printed products takes place through the Site, there is therefore no legal right of withdrawal. A contractual right of withdrawal is also not recognized.
The Customer is required to communicate an e-mail address (Email) at the latest at the time of the order procedure, the functionality and efficiency of which must be guaranteed from the moment of transmission of the order until the completion of the procedure order. The designated email address will remain valid, even for subsequent orders, until the Customer requests its modification or revocation.
In particular, the Customer is required to ensure the proper functioning of his electronic mail system through the correct setting of the junk mail filter and the mail client.
IT will be liable for email transmission errors only if these are attributable to FASTPRINT24.COM itself. FASTPRINT24.COM is not required to notify the Customer of the absence, incorrectness or lack of functionality of the Email address.
In general, the prices indicated in the order are valid. In the specific case of offers of limited duration, the respective deadline is announced on our Site.
All prices indicated are to be considered valid provided that the order details contained in the offer sent to us remain unchanged and that the Print files suitable for production reach us within a week of placing your order. The print files are to be considered "suitable" for production if they comply with the PDF format requirements.
The prices obtained on the product selection pages are final prices and are inclusive of VAT according to the laws in force, costs packaging and shipping. Insurance costs are not included.
If the VAT identification number of the foreign buyer cannot be validated as part of the qualified confirmation request from the Federal Central Tax Office, the order is invoiced with VAT even in the case of cross-border delivery. The risk of non-validation of the foreign VAT identification number is borne by the customer, provided that this is due to circumstances for which FASTPRINT24.COM is not responsible.
The costs deriving from changes to the details of the order at the request of the Customer and the production costs deriving from a cancellation of the order are also charged, without prejudice in any case to the rights of Consumers. Repetitions of printing tests that deviate even marginally from the content of the print file are also to be considered as changes to the order.
The costs deriving from changes to the details of the order at the request of the customer and the production costs deriving from a cancellation of the order are also charged, without prejudice in any case to the rights of customers who qualify as consumers pursuant to section III above. Repetitions of printing tests that differ marginally from the content of the print file are also to be considered as changes to the order.
Proof or print file replacement or similar is charged separately.
The Customer bears the costs of any further delivery attempts, if the delivery service does not reach the Customer at the address indicated. Likewise, the costs of the return shipment for non-delivery will be borne by the Customer, in the event that the non-delivery is to be attributed to the Customer himself.
The available payment methods are communicated to the Customer during the order process.
Payment must be made without deductions immediately after receipt of the Order Confirmation to the account indicated, unless the chosen payment method, for example PayPal, provides for a different procedure. If justified by objective reasons, in particular in the event of difficulties in assessing the customer's solvency, FASTPRINT24.COM reserves the right to withhold the goods until receipt of confirmation of payment.
Payment methods other than those offered on our Online Shop are valid only if explicitly confirmed in writing by FASTPRINT24.COM. In general, checks and bills are not accepted.
IT issues an invoice for each item or for each print order in the context of orders for a shopping cart containing several items. The Customer bears the expenses and interest. If the cancellation of an order involves costs, the relative invoice is issued on the date of cancellation and must be paid by the Customer immediately.
If, even after the conclusion of the contract, well-founded doubts arise on the solvency of the Customer who qualifies as a Professional, FASTPRINT24.COM reserves the right to request advance payments, to suspend the shipment of goods not yet delivered and to interrupt the continuation of production. . These rights may be exercised by FASTPRINT24.COM even if the Customer is late with the payments for different services, which originate from the same contractual relationship.
Payment beyond the established deadlines also entails the balance of the corresponding default interest for the Customer. If the Client is a Professional, the default interest will be 8% in addition to the legal rate. This does not preclude FASTPRINT24.COM from requesting compensation for greater damages deriving from late payment.
If the Customer communicates a valid VAT number during the order procedure, the latter can be used by FASTPRINT24.COM also for subsequent orders, unless otherwise notified in writing by the Customer.
VII. Contact with the Data Protection
10, Stefan Verkovich Street, Plovdiv, 4000, Bulgaria
VIII. Print file, verification obligation
IT is committed in its business policy to neutrality in every aspect. The selection of the sponsorship option is therefore not allowed for the printing of political, religious / ideological, racist material, which does not respect human rights or incites violence, etc. For this reason FASTPRINT24.COM reserves the right to cancel the sponsorship option or to cancel the order as per II, 4.
IT carries out all printing orders on the basis of the print files sent by the Customer. The above files must be sent in the formats indicated in the file creation guide, and must correspond to the requirements listed therein. An optimal printing of print files that do not have the required characteristics cannot be guaranteed. Alterations of the materials due to time or environmental influences do not constitute a defect.
The Customer is required to carefully check the print files before sending them, as FASTPRINT24.COM does not carry out spelling or ordering checks on the sides or similar.
IT provides the customer with two types of control of print files, according to the indications provided in the file creation guide. Through the basic verification of the file, which is performed free of charge and for each order, the suitability for printing of the file is ascertained. As part of the professional verification, on the other hand, additional aspects are checked to ensure an optimal printing result. The complete list of items to be checked according to the type of check is available in the file creation guide.
If the print file does not comply with the aforementioned requirements, the Customer will receive a notification accordingly. The Customer therefore undertakes to provide print files suitable for carrying out the printing order. The Customer can also grant his consent to the modification of the print file by FASTPRINT24.COM in order to guarantee the suitability for printing of the file itself or he can cancel the order by paying any costs.
The Customer assumes full responsibility for any shortcomings and errors resulting from the production of the assignment on the basis of a file not suitable for printing due to the Customer's failure to comply with the printing requirements indicated in the file creation guide. At the explicit request of the Customer and to the extent that it is technically possible, we can also carry out the printing order on formats not listed in the file creation guide. However, this inevitably implies a conversion that can cause errors, for which the Customer assumes full responsibility.
The Customer bears any additional costs, determined by the unsuitability of the print file.
IT can implement the conversion of the print file (in the CMYK color profile (Four-color), if the Customer transmits files in RGB colors. FASTPRINT24.COM is not responsible for any color variations. By sending the print file in a color profile other than the color CMYK / RGB, the Customer declares that the conversion takes place at their own risk.
IT does not undertake the obligation to check the material delivered by the Customer (including data carriers, transmitted data) or if delivered by a third party on behalf of the Customer, except for data obviously not readable or unusable. The Customer undertakes, when transmitting the files, to use computer virus protection programs of the most recent technological standard. Data security is the sole responsibility of the Customer. FASTPRINT24.COM has the right , but not the obligation to make a copy of the file.
Unless otherwise agreed by the parties FASTPRINT24.COM is obliged to deliver the goods to the Consumer without unjustified delay and at the latest within 30 days from the date of conclusion of the contract and therefore by the date of sending the Order Confirmation Email by FASTPRINT24.COM.
If the goods are shipped, the shipment takes place at the Customer's risk, starting from the moment the goods are delivered to the person carrying them out. If the Customer is a Consumer, on the other hand, the passage of the risk takes place with the delivery of the goods to the latter.
We do not deliver to post office boxes or post stations.
The goods are delivered exclusively at home on the Italian territory with the exception of Livigno, Campione d'Italia and the post code of remote or disadvantaged areas, or up to the first lockable door, if this is on the ground floor, otherwise in front of the domicile at the level of the ground.
The deadlines indicated by FASTPRINT24.COM in the context of the assignment are to be considered as indicative dates. The choice of delivery option takes place during product configuration.
The date indicated for the delivery of the goods starts from the confirmation of payment, in the case of electronic payment, and from the receipt of files suitable for printing or from the authorization to print online after the creation of the optional paid service "PDF-Proof / Proof Color ".
If these conditions are met by 6:00 pm on a business day (3:00 pm for Overnight deliveries), the date selected during configuration applies, otherwise the first following business day.
Weekdays from Monday to Friday are considered as working days.
The terms for the provision of services are to be considered binding only if declared as such in writing by FASTPRINT24.COM.
Official Italian and German public holidays at national or local level affect the timing and duration of the shipment and can cause a delay in delivery.
IT has the right to make partial deliveries to the extent that this is reasonable, considering the interests of both the Customer and FASTPRINT24.COM itself. Any additional costs due to the splitting of the delivery will be borne by FASTPRINT24.COM.
In the event of business interruptions both in the activity of FASTPRINT24.COM and in its shipping and supply services, such as strikes, lockouts and all other causes of force majeure, the contract may be terminated when a further wait by the Customer is no longer reasonable. In other cases, the deadline for implementation is deferred for a period of time equal to the duration of the delay.
Termination of the contract is not possible earlier than four weeks after the business interruption occurs. In these cases the responsibility of FASTPRINT24.COM is excluded.
In the business relationship, FASTPRINT24.COM has the right of retention on manuscripts, documents for printing and the like delivered by the client until full settlement of all claims arising from the business relationship.
IT fulfills its obligations under the packaging law, in particular the transport packaging used is licensed products.
Retention of title
The delivered goods remain the property of FASTPRINT24.COM until full payment of the price on the invoice date to the Customer.
The transfer of the goods to third parties before the balance of the price is subject to the written authorization of FASTPRINT24.COM. The Customer waives in favor of FASTPRINT24.COM the proceeds of the sales deriving from the resale until the debt is satisfied. FASTPRINT24.COM accepts the aforementioned waiver by the Customer.
Notification of defects